Shipping Policy
Effective policy frameworks for Velox Express users.
Agreement Details
Last Updated: August 2026
All cargo must be securely packaged in cardboard boxes, envelopes, or pallets. Fragile items must have adequate buffer wrapping.
Drop-off times must align with local terminal depot schedules. Outbound freight cargo must be registered in the admin panel by 5:00 PM for overnight transit.
Dangerous goods, hazardous chemicals, and unauthorized items will be flagged as an EXCEPTION status and isolated immediately for verification.
Recipients can choose self-service pickup lockers or doorstep drop-offs. Scan photos are stored as legal evidence of physical delivery.